Warranty Information
We stand behind our equipment with comprehensive warranty protection and professional support.
Standard 2-Year Manufacturer Warranty
Every piece of professional beauty salon equipment sold by Krasotabel comes with a comprehensive 2-year manufacturer warranty. This warranty covers defects in materials and workmanship, giving you complete peace of mind on your investment. Whether you're purchasing facial extraction equipment, hair removal devices, or any other professional salon machinery, you're protected by our industry-leading coverage.
What's Covered Under Warranty
Our warranty protects you against:
Manufacturing Defects
Defects in materials, components, or assembly that affect product functionality or safety.
Mechanical Failures
Unexpected breakdowns of mechanical or electrical systems under normal, professional use.
Electrical Component Failures
Defective circuits, motors, heating elements, and electronic control systems.
Performance Issues
Equipment that fails to meet manufacturer specifications during normal operation.
What's NOT Covered
To protect warranty coverage, please note that the following are excluded:
- Normal Wear and Tear: Gradual deterioration from regular professional use, fading, discoloration, or cosmetic damage.
- Misuse or Improper Operation: Damage caused by failure to follow manufacturer instructions or guidelines.
- Lack of Maintenance: Equipment damage resulting from inadequate cleaning, servicing, or maintenance.
- Unauthorized Repairs: Damage caused by repairs or modifications performed by unauthorized service centers or technicians.
- Accidental Damage: Drops, spills, physical damage, or environmental exposure not caused by manufacturing defect.
- Natural Disasters: Damage from floods, electrical surges, lightning, or other acts of nature.
- Consumable Parts: Replacement of bulbs, filters, electrodes, or other consumable items that are designed to be replaced regularly.
How to Claim Your Warranty
If your equipment experiences issues covered under warranty, follow these simple steps:
Document the Issue
Photograph or video record the problem. Note the error codes, symptoms, and when the issue first occurred.
Contact Our Team
Reach out via WhatsApp, email, or phone with your order number, proof of purchase, and detailed description of the issue.
Provide Proof of Purchase
Share your original invoice or receipt to verify warranty eligibility and coverage period.
Receive Support
Our technical support team will assess the issue and arrange repair, replacement, or refund as appropriate.
Extended Warranty Options
For additional peace of mind, Krasotabel offers extended warranty coverage on eligible equipment. Our extended warranty options provide:
- Additional 1, 2, or 3-year coverage periods (beyond the standard 2-year warranty)
- Priority repair and replacement services
- Covers accidental damage and liquid spills (optional plans)
- Complimentary technical support and troubleshooting
- Discounted maintenance and service visits
Extended warranty plans are available at purchase or within 30 days of delivery. Contact our sales team to discuss the best coverage option for your specific equipment and business needs.
Professional Maintenance Services
To keep your equipment performing at peak efficiency and maintain warranty coverage, Krasotabel offers professional maintenance and servicing packages:
Annual Preventive Maintenance
Regular inspections, cleaning, calibration, and component checks to ensure optimal performance and prevent costly breakdowns.
Emergency Repair Service
Fast-track repairs for equipment failures with priority scheduling and same-day or next-day service availability in Dubai.
Parts Replacement & Upgrades
Original manufacturer parts and component upgrades to extend equipment lifespan and improve functionality.
Training & Support
Comprehensive staff training on proper equipment operation and maintenance best practices to maximize your investment.
Warranty Registration
To activate your warranty coverage and receive priority support, please register your equipment within 30 days of purchase. Registration ensures that our system has your correct information and helps us provide faster, more personalized service when you need it.
Note: Warranty coverage begins on the date of purchase. Please retain your original receipt as proof of purchase for any warranty claims.
Need Warranty Support?
Our dedicated warranty support team is ready to assist you with claims, inquiries, or technical questions. Whether you need immediate repair assistance or information about extended coverage options, we're here to help.
Contact our support team today via WhatsApp, email, or phone. We're committed to keeping your salon equipment running smoothly so you can focus on what you do best—serving your clients.