What payment methods do you accept?

We accept multiple payment methods for your convenience:

• Credit/Debit Cards: Visa, MasterCard, and American Express
• Bank Transfer: Direct bank transfers to our UAE account
• Cash on Delivery: Available for orders within Dubai and selected Emirates
• Online Payment Gateway: Secure payment through our website portal
• Cheque Payment: Post-dated or on-delivery cheques (for corporate accounts)

All transactions are secured with SSL encryption to protect your financial information.

Do you offer Cash on Delivery (COD)?

Yes, we do offer Cash on Delivery for most orders within Dubai and other Emirates. However, COD is subject to the following conditions:

• Order value must be below AED 50,000
• Available for standard delivery areas within UAE
• A verification call will be made 24 hours before delivery
• Payment must be made in full upon delivery in cash or by card

For large orders or specialized equipment, we recommend advance payment to ensure faster processing.

Can you provide corporate/wholesale accounts with special pricing?

Absolutely! We offer dedicated corporate accounts and wholesale pricing for salons, beauty institutes, hotels, and hospitality businesses. Benefits include:

• Volume-based discounts starting from 5+ units
• Flexible payment terms (Net 30, Net 60 options available)
• Dedicated account manager for support
• Priority delivery scheduling
• Custom invoicing and purchase order options
• Extended warranty packages

Contact our sales team for a customized quote: +971 56 583 1111 or email sales@krasotabel.me

Can I cancel or modify my order after placing it?

Order modifications and cancellations depend on the order status:

• Pending Orders (Not Yet Processed): Can be cancelled or modified within 2 hours of placement
• Processing Orders: Cancellation possible with 10% cancellation fee
• Orders in Transit: Cannot be cancelled but can be returned upon delivery (subject to return policy)

To cancel or modify your order, contact our customer service immediately via WhatsApp, email, or phone. Please have your order number ready.

Do you offer installment payment plans?

Yes! For purchases above AED 5,000, we offer flexible installment options:

• 3-month, 6-month, and 12-month plans available
• Zero-interest financing with select credit cards
• Minimum down payment of 20% required
• Instant approval through our partner banks

Terms and conditions apply. Contact our sales team for detailed installment plan options and eligibility.

What are the delivery timeframes?

Delivery timeframes vary based on location and product availability:

• Dubai (Standard): 2-3 business days
• Abu Dhabi & Sharjah: 3-4 business days
• Other Emirates: 4-5 business days
• Custom/Made-to-Order Items: 2-4 weeks depending on specifications

All timeframes are estimates from the date of order confirmation and full payment receipt. You'll receive an SMS/email with tracking details 24 hours before delivery.

Do you deliver to all Emirates in UAE?

Yes, we deliver to all seven Emirates including:

• Dubai (free delivery for orders above AED 1,000)
• Abu Dhabi
• Sharjah & Ajman
• Ras Al Khaimah (RAK)
• Fujairah
• Umm Al Quwain

Delivery charges vary by location. Remote areas may require special handling fees. Enter your location at checkout to see exact delivery costs.

Do you offer professional installation services?

Yes! We provide comprehensive installation services for all major equipment including:

• Beauty Chairs & Beds: Assembly and positioning
• Treatment Equipment: Professional setup and calibration
• Electrical Installations: Safe power connection setup
• Plumbing Setup: For pedicure and water-dependent equipment
• Staff Training: Basic operation training included

Installation charges are additional and depend on equipment complexity. Our technicians are certified and experienced. Request installation during checkout or contact us for a quote.

How are large items delivered and handled?

Large and heavy items receive special care:

• Professional delivery team with proper equipment (dollies, straps, protective covers)
• Scheduled delivery time confirmed 48 hours in advance
• White-glove service for items over 200kg
• Ground floor delivery included; upper floor delivery negotiable
• Unpacking and placement in designated area included
• Packaging material removal (for additional fee)

Before delivery, ensure the location has proper access, doorway width is adequate, and floor space is prepared. Our team will verify these during the pre-delivery call.

What if I'm not home during delivery?

We offer flexible delivery options:

• Reschedule delivery to a time convenient for you (same week, free)
• Authorize a trusted representative to receive the order
• Arrange safe-place delivery at your building reception (with written permission)
• Premium delivery: We'll wait up to 30 minutes from scheduled time

Contact our delivery team via the tracking SMS/WhatsApp link to make changes. Ensure proper identification is available for the receiving party.

Are all your products 100% authentic and original?

Yes, absolutely. We guarantee authenticity for all products:

• Direct partnerships with international manufacturers
• Only authorized distributors and official channels used
• Every product comes with original manufacturer warranty
• Authenticity certificates provided for premium items
• QR codes and holograms for anti-counterfeit verification

We never carry refurbished or second-hand items unless explicitly stated. If you have concerns about product authenticity, contact us immediately for verification and resolution.

What warranty coverage comes with the equipment?

Warranty coverage depends on the product category:

• Beauty Furniture (chairs, beds, trolleys): 1-2 years manufacturing defect warranty
• Electronic Equipment (steamers, UV lamps, etc.): 1-2 years parts and labor warranty
• Mechanical Equipment (dryers, massagers): 1-3 years comprehensive warranty
• Premium Items: Extended warranty up to 5 years available for additional cost

Warranty covers manufacturing defects and mechanical failure. Normal wear, improper use, and accidents are excluded. All warranty claims include free repair/replacement at our service center or at your location.

How can I access detailed product specifications?

Specifications are available through multiple channels:

• Detailed specs listed on each product page on our website
• Download PDF specification sheets for technical details
• 3D product images and video demonstrations available
• Direct consultation with our sales team for custom specifications
• Request physical samples or showroom visits for in-person evaluation

Our sales team can help you compare specifications across similar products. WhatsApp is the fastest way to get real-time spec information and product recommendations.

Do you offer customization or made-to-order products?

Yes! We provide customization services for many items:

• Custom colors and upholstery materials
• Branded equipment with your salon logo
• Custom dimensions for specific salon layouts
• Specialized configurations for unique requirements
• Bulk orders with custom packaging

Custom orders typically require 3-6 weeks lead time. A 30% deposit is required to confirm the order, with balance due before manufacturing begins. Contact our sales team for detailed customization options and pricing.

Are demonstration videos available for equipment?

Yes! We provide comprehensive product demonstrations:

• Video tutorials for setup and operation
• Live demonstrations available at our Dubai showroom
• Virtual consultations via video call with our specialists
• YouTube channel with unboxing and review videos
• On-site training provided with equipment purchase

Book a showroom visit or video consultation by contacting our team via WhatsApp or phone. Appointments available Monday-Friday, 10am-5pm UAE time.

What is your return and exchange policy?

We stand behind our products with a comprehensive return policy:

• Unopened Products: 30-day return for full refund (excluding delivery charges)
• Opened/Used Products: 14-day return for store credit or exchange (if no damage)
• Defective Items: Full refund or replacement within 30 days of purchase
• Damaged in Transit: Document damage with photos, report within 48 hours for replacement

Items must be in original packaging and condition for returns. Return shipping is free for defective items; otherwise, customer bears return costs. Refunds processed within 5-7 business days after inspection.

How do I contact customer support?

We're available through multiple support channels:

• WhatsApp (Preferred): +971 56 583 1111 - Instant response, Monday-Friday
• Phone: +971 56 583 1111 - Call center hours: 10am-5pm, Monday-Friday
• Email: support@krasotabel.me - Response within 24 hours
• Live Chat: Available on website during business hours
• In-Person: Visit our showroom in Dubai by appointment

For urgent issues, WhatsApp is the fastest method. Average response time is under 5 minutes during business hours. Have your order number ready for faster assistance.

What after-sales services do you provide?

Our commitment extends beyond the purchase:

• Free Installation & Setup: Professional installation included
• Staff Training: Basic operation training for your team
• Maintenance Support: Preventive maintenance recommendations
• Service Packages: Optional extended warranty and maintenance plans
• Spare Parts: Original spare parts available at competitive prices
• Emergency Repairs: 24-hour hotline for critical equipment failures
• Upgrades & Add-ons: Easy upgrades available as business grows

All service visits are scheduled at your convenience. Parts typically available within 24-48 hours for common items. Major repairs usually completed within 3-5 business days.

Do you offer warranty extension or maintenance plans?

Yes! Optional coverage plans are available:

• Extended Warranty: Add 2-3 extra years to standard warranty
• Comprehensive Care Plan: Covers parts, labor, and preventive maintenance
• Accident & Damage Cover: Protection against accidental damage (optional)
• On-Site Support: Priority repair visits and same-day service availability

Plans can be purchased at time of purchase or within 30 days after. Pricing varies by equipment value. Contact sales for customized plan recommendations based on your usage patterns.

What if the equipment arrives damaged?

We handle damage claims professionally:

• Check packaging and take photos/videos BEFORE accepting delivery
• Note visible damage on the delivery receipt and refuse if severely damaged
• Report damage within 48 hours with supporting photos/videos
• We'll send replacement or arrange full refund at no cost
• Shipping for replacement covered by Krasotabel

Keep original packaging for 30 days in case inspection is needed. Our insurance covers all in-transit damage, so you won't face charges. Contact support immediately with photos for fastest resolution.

Do you have a showroom where I can visit and see products?

Yes! We have a fully equipped showroom in Dubai:

• Location: Dubai, United Arab Emirates
• Hours: Monday-Friday: 10am-5pm | Saturday & Sunday: Closed
• Services Available: Product demonstrations, consultations, try-before-you-buy
• Booking: Appointments preferred to ensure expert availability

Visit our showroom to see our range firsthand, test equipment comfort, and get expert recommendations. You can also arrange financing discussions with our team. WhatsApp us to book your showroom appointment today.

Do you offer bulk or wholesale pricing?

Absolutely! We serve beauty salons, spas, hotels, and educational institutes with special pricing:

• Volume discounts starting from 5+ units
• Custom pricing for 20+ item orders
• Flexible payment terms for established businesses
• Dedicated account management
• Priority delivery and installation support

Request a corporate quote by providing your business details and requirements. Our wholesale team will respond within 24 hours.

Do you provide price matching?

We offer competitive pricing on all products. While we don't have a formal price-matching guarantee, our prices are typically the best in the market. If you find a lower legitimate price, contact our sales team with details for negotiation. We're always open to discussing competitive offers for qualified customers.

How often do you have sales and promotions?

We run seasonal promotions and special offers throughout the year:

• Subscribe to our newsletter for exclusive deals
• Follow social media for flash sales and limited-time offers
• Seasonal sales in January, July, and Ramadan periods
• Loyalty rewards for repeat customers
• Birthday month specials for registered members

Sign up for our mailing list on the website to be notified of upcoming promotions first.

Are there any hidden charges I should be aware of?

No! We believe in transparent pricing with no surprises:

• Product price clearly displayed
• Delivery charges calculated automatically at checkout
• Installation fees (if applicable) shown before confirmation
• All taxes and duties included where applicable
• No surprise charges upon delivery

The final amount you see before payment is the amount you'll pay. If additional services are requested, quotes are provided upfront.